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Privacy

Thank you for visiting the web site of Cindy's Creations. This policy covers how we use your personal information. Please read this privacy policy before using this site or submitting any personal information. We collect personally identifiable information such as: names, postal addresses, e-mail addresses, telephone numbers, etc., voluntarily submitted by you. The information you provide will only be used to fulfill your order. We will not sell or redistribute your information to anyone else. With your permission we may add your e-mail to our mailing list to notify you of discounts or special events. At Cindy's Creations we take your privacy seriously and will take all reasonable measures to protect your personal information. By using this site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and those changes will only apply to activities and information on a going forward, not retroactive basis. You are encourage to review this privacy policy whenever you visit this web site to make sure that you understand how any personal information you provide will be used.

Ordering

There are three ways to order a gift basket from Cindy's Creations. You may use the online shopping cart to order a gift basket any time of day - seven days a week, you can send your order in via e-mail to cindycreates@gmail.com, or you may call in your order between the hours of 9:00am to 6:00pm cst at 636 244-5839. Cindy's Creations accepts the following credit cards: American Express, Discover, Mastercard, and Visa. Cindy's Creations also excepts Paypal. Enclosure card messages and ribbon imprinting is available. On most items you will be prompted to include messages during checkout. If you are not prompted for this information and want to include a personal message, contact us and we would be happy to include it. Cindy's Creations provides a large selection of gift basket ideas. If you would like to modify a featured basket or have us create an entirely new gift basket, please contact us by e-mail or telephone and a gift basket designer will create that special gift for you. Cindy's Creations reserves the right to substitute items in our featured gift baskets. Our policy is to substitute items that are not in stock or no longer available. We will make every effort to substitute the item with a like item and ensure that the item being substituted is of equal or greater value.

Delivery and Shipping

A shipping charge will be applied during checkout on each order. On gifts that are being shipped standard ground, FedEx or UPS, you will be provided with an estimated delivery date. Please note that this is only an estimated delivery date. You will need to choose an expedited shipping method to guarantee a specific delivery date. If no one is on site to receive delivery, the courier will determine if that location is safe to leave an unattended package or they will attempt another delivery at a later date. We cannot ship to APO - FPO Boxes or foreign addresses. We cannot express ship to PO Boxes, APO - FPO Boxes, or foreign addresses.

Returns and Exchanges

At Cindy's Creations our goal is to provide you with top quality products and services. If you or your recipient is not completely satisfied with your gift basket order contact Cindy's Creations, cindycreates@gmail.com or 636 244-5839, so that a return can be arranged. Only orders cancelled prior to shipping will be entitled to a full refund. Featured gift basket orders may be returned within 7 days of receipt in their original unopened packaging for exchange or future credit. Large orders with monetary value greater than $500.00 must be cancelled no later than sixty days prior to delivery date. A restocking fee of 25% of original order may be charged for late cancellation of these large orders. Large order cancellations must only be made by telephone at 636 244-5839. Original shipping/delivery charges will not be credited. Full exchanges are not available on custom designed gift baskets. The customer is responsible for shipping order returns back to Cindy's Creations. Returns shipped C.O.D. will not be accepted. Returns lost or damaged in return shipping will not be accepted. While our policies are firm, we will do everything we can to work with you to make your shopping experience with Cindy's Creations a positive one.
* We reserve the right to make substitutions when items are out of stock. Substituted items will be of equal or greater value.

Cindy's Creations Web Site Policies